General Information

Your hospital admission will be arranged by your doctor who will inform you of the day and in some cases, the time you need to come to hospital.

Often the hospital may also phone you to confirm your admission time, but follow your doctor's instructions if you don't hear from the hospital.

On your admission day, please go to the main reception desk located on the ground level of the hospital.

After your admission has been registered by our reception team, you will be transferred to an appropriate admission wait area also called DOSA (Day of Surgery Admissions).

You will be called and escorted to the private admission rooms to meet with your Anaesthetist and be prepared for your surgery.

Frankston Private Hospital is a modern facility with excellent facilities.

Car parking is available onsite or in the street.

Day surgery patients

Patients must have a responsible adult accompany them home and stay with them overnight after discharge.

At the time of your admission we will be able to advise you of the approximate time that you will be ready for discharge/ready to leave hospital.

We will phone your friend or relative shortly before you are ready to be picked up.

Things NOT TO DO for the first 24 hours after leaving hospital:

  • Use any dangerous machinery and tools
  • Sign any legal documents
  • Drink alcohol
  • Activities which requires coordination and/or a high level of alertness
  • Drive a motor vehicle. Motor vehicle insurance policies may be void in the event of an accident.

N.B Your doctor will advise if the time frame varies on any of the above activities.

Insured patients and private health insurance

Healthscope has agreements with the majority of private health funds to cover the hospital charges for your admission.

Depending on your level of cover, some policies require you to pay an excess or co-payment and you will be asked to pay this prior to, or on admission.

In addition, health fund policies require members to serve waiting periods before they will provide cover, and some levels of cover have excluded services.

Pre-existing ailment rules may also apply and your cover may be subject to these rules. We therefore strongly recommend that you contact your health fund to confirm your cover prior to your admission.

Where you have an operative procedure your account for hospitalisation will include your accommodation and theatre fees and other chargeable items in accordance with Healthscope's current fee agreement with your health fund.

You will be asked to complete and sign a health insurance claim form on admission.

We will submit your claim directly to your health fund on your behalf.

It is important you know that in the event that your health fund rejects your claim for reimbursement for any reason, the hospital will seek to recover any amounts outstanding from you. This is why it is important that you check your level of cover with your health fund prior to admission.

Self funded / without private health fund cover

If you are a self-funded patient you may be required to pay an estimate of the total amount of the hospital account prior to admission to confirm your booking or the estimated total cost on admission.

You will be required to pay any outstanding difference in your account on discharge. If the amount paid by you was in excess of the amount required to cover the cost of your care you will receive a refund from the hospital.

Estimated hospital costs will be provided prior to your admission by your Doctor or the hospital. We endeavour at all times to provide an accurate estimate, but unforeseen circumstances can occur and additional costs may be incurred.

Workcover / Worksafe / Third Party Insurance

If your admission is as a result of a WorkCover / Worksafe, Third Party or Public Liability claim, the hospital will require prior written approval for your admission from the relevant insurance company. Your admission cannot be confirmed or proceed until this approval is received.

Any claims that have not been approved by the insurance company will be treated as a self funded admission and the estimated hospital costs will be payable by you.

Payment methods prior to or on admission. The hospital accepts cash, bank cheques, money orders, EFTPOS, Visa and MasterCard for any amounts payable. A credit card surcharge of 1.5% applies for VISA and MasterCard. Personal cheques are not accepted.

If choosing to pay by EFTPOS, please note that most financial institutions have a daily limit of $1,000.

Frankston Private Hospital's front office staff will be pleased to answer any questions you may have in relation to patient fees.

Frankston Private Hospital is very proud to acknowledge our veterans.

Please identify yourself and staff will inform our Veterans' Liaison Officer who is available to assist with any needs or enquiries.

A visit from the RSL can be requested if desired by you.

Please bring any relevant admission documents, medical imaging relevant to your procedure and a list of medications you currently take.

Also bring your health insurance details, Medicare and pharmaceutical cards.

As well as any applicable DVA and pension cards or TAC details.



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